FAQ

Getting started is quick and easy. Head to our homepage and click the sign-up button—you'll need to provide basic details like your name, email, and date of birth to confirm you're at least 21 years old. Once you verify your email, your account is active, and you'll automatically receive our welcome bonus of 40,000 Gold Coins plus 2 Sweeps Coins. No deposit required. Remember, we're a sweepstakes casino, so play is free, but you must be in an eligible state. If you run into any snags, our live chat support can guide you through it in minutes.

New players get a warm welcome with our no-deposit bonus: 40,000 Gold Coins and 2 Sweeps Coins, activated automatically after email verification. It's perfect for trying out slots from providers like Betsoft or Spinomenal without spending a dime. We also offer a first purchase bonus for 40% extra coins on your initial buy—for example, a $9.99 package gives you 240,000 Gold Coins and 12 Sweeps Coins. All bonuses have a simple 1x wagering requirement on Sweeps Coins, and they're available in most US states. Check our promotions page for the latest details, and always play responsibly.

No codes needed here—our welcome no-deposit bonus of 40,000 Gold Coins and 2 Sweeps Coins kicks in automatically once you verify your email. It's that simple to start playing. For ongoing perks like the daily login bonus (up to 15,000 Gold Coins and 0.2 Sweeps Coins), just log in after phone verification. If you're looking for alternative entry without buying, try our mail-in bonus for 2-4 Sweeps Coins per valid request. We keep things hassle-free so you can focus on the games.

Deposits are straightforward with options like Visa, MasterCard, American Express, Discover, or bank transfer—all in USD. The minimum starts at $2.99 for purchases, and funds appear instantly. For withdrawals, you redeem Sweeps Coins prizes once you've met the 1x playthrough and have at least 100 Sweeps Coins ($100 equivalent). Redemptions go via bank transfer, with a daily cap of $10,000 and processing in 3-7 days after KYC verification. No fees on our end, but check your bank's policies. Remember, purchases are optional—play for free with our bonuses.

Wagering requirements keep things fair and simple at Roxy Moxy Casino. For all bonuses, it's just 1x on Sweeps Coins, meaning you play through them once on eligible slots before redeeming prizes. Gold Coins have no wagering since they're for fun only. Slots from providers like Booming Games or RubyPlay contribute 100%, and there are no table games to complicate things. If you forfeit a bonus, you can withdraw any real winnings from deposits anytime. This setup lets you enjoy the action without hidden hurdles.

Absolutely—our site is fully optimized for mobile devices, so you can play on your smartphone or tablet without downloading an app. Just log in via your browser on iOS or Android, and access all slots from 3 Oaks, Fugaso, and more. The interface scales perfectly for touchscreens, making spins and bonus claims seamless on the go. Whether you're commuting or relaxing at home, expect smooth performance with no lag. If you hit a glitch, clear your cache or reach out to support for quick fixes.

We feature a wide selection of slots from top providers like Betsoft, Bgaming (Softswiss), Booming Games, Fugaso, Onlyplay, Peter & Sons, RubyPlay, and Spinomenal. Expect exciting titles with themes from adventure to classics, all playable with Gold Coins or Sweeps Coins. No table games or live dealers yet, but our slots library is growing. All games are tested for fairness, ensuring random outcomes. Browse our game section to find favorites and use your welcome bonus to test them out.

Yes, we operate under sweepstakes laws, making us legal in over 40 US states without a traditional gambling license. This model follows federal and state regulations for promotional sweepstakes, ensuring fair play and no-purchase-necessary entry. We're committed to transparency, with all terms outlined in our policies. Independent audits verify our RNG software for unbiased results. Players must be 21+ and in eligible areas—check your state for details. For more on our setup, check our Roxy Moxy Casino review.

KYC is required for redemptions to ensure security and compliance. When you're ready to cash out (minimum 100 Sweeps Coins), submit a government-issued ID, proof of address, and sometimes a selfie. It typically takes 1-3 days to approve. We use this to prevent fraud and confirm you're in an allowed state. Start the process early via your account dashboard—it's straightforward and protects everyone. Once verified, future redemptions are faster.

If you encounter glitches like loading errors, try refreshing your browser, clearing cache, or switching networks. For app-like mobile play, ensure your device is updated. Common fixes include checking internet stability or disabling VPNs, as they can interfere. If issues persist, our live chat is available 24/7, or email support@roxymoxycasino.com with details like your device and error message. We aim to resolve most problems within minutes, so you can get back to spinning those reels.

We prioritize safe play with tools like self-exclusion options, session time limits, and links to resources like the National Council on Problem Gambling. Set deposit limits in your account to manage spending, and remember, no purchase is needed—use free bonuses wisely. If gambling feels overwhelming, contact support for guidance or take a break. We're here to ensure fun stays fun, with reminders about playing responsibly at every step.

Your security is top priority—we use advanced encryption to safeguard personal and financial info, just like major banks. All transactions via Visa, MasterCard, or bank transfer are PCI-compliant, and we never store full card details. Our platform is monitored 24/7 for threats, with two-factor authentication available for accounts. Data is handled per privacy laws, used only for verification and service. Play with peace of mind knowing we're committed to a secure environment.