Terms and Conditions

Roxy Moxy Casino’s terms and conditions explain the rules that apply when you access the website, create an account, play games, take part in promotions, or use any related services offered through the platform. These site terms are designed to set clear expectations for both players and the operator.

By registering, logging in, using the website, or taking part in any game or offer, you agree to follow these conditions of use. If you do not agree with them, you should not use the platform or its services.

What These Site Terms Cover

These terms apply to your use of the Roxy Moxy Casino website, your player account, available games, promotional offers, support channels, and payment-related features. They also work alongside other important policies published on the site, including the Privacy Policy, Responsible Gaming page, Bonus Terms, and any AML or verification rules that may apply.

The purpose of these account rules is to explain the main rights, limits, and responsibilities connected with using the platform in a fair and responsible way.

Who Can Use Roxy Moxy Casino

Roxy Moxy Casino is intended for adults only. You must be at least 18 years old, or the higher legal age required in your state or jurisdiction, to register or use the platform.

It is your responsibility to make sure that online social casino or sweepstakes play is lawful where you are located. Access may be unavailable or restricted in certain states, countries, or regions, and Roxy Moxy Casino may block or limit use where necessary.

If the operator reasonably believes that a user is underage or located in a restricted area, the account may be reviewed, limited, suspended, or closed.

Account Setup and Registration Rules

When creating an account, you must provide accurate, complete, and current information. This includes basic personal details and any other information reasonably requested during registration or later account review.

Your account must be registered in your own name. You may only create and use the number of accounts allowed by the operator. Duplicate, false, or misleading registrations may lead to restrictions, verification requests, or account closure.

Roxy Moxy Casino may decline an application or refuse registration where account details cannot be confirmed or where the platform believes the registration does not meet its service terms.

Identity Checks and Account Verification

To protect the platform, its players, and payment systems, Roxy Moxy Casino may request documents or additional information to verify your identity. This may include checks relating to your age, name, address, email address, phone number, or payment method ownership.

Verification may be requested at registration, before redemption or withdrawal processing, after account changes, during routine reviews, or when unusual activity is detected. In some cases, the operator may ask for copies of identification, proof of address, or proof that a card or payment method belongs to you.

If requested verification is not completed within a reasonable timeframe, the casino may delay certain services, place limits on the account, or suspend access until the review is finished.

Keeping Your Player Account Secure

You are responsible for keeping your login details confidential and for activity carried out through your account. This includes protecting your password, device access, and any account credentials linked to the platform.

Player accounts are personal. They may not be shared, transferred, gifted, sold, or used by another person. You must not allow anyone else to play, redeem, or interact with the platform through your account.

If you believe your account has been accessed without permission, you should contact support as soon as possible. Roxy Moxy Casino may take steps to secure the account, but you remain responsible for maintaining reasonable account security.

Deposits, Purchases, Redemptions, and Account Balances

Roxy Moxy Casino may offer payment options such as Visa, MasterCard, American Express, Discover, and bank transfer. Payment method availability may change over time and may depend on your location, device, verification status, or other operational factors.

Processing times, minimums, maximums, and review requirements may vary. Not every transaction will be approved instantly, and some requests may be delayed while checks are completed.

Where applicable, redemption or withdrawal requests may be reviewed before approval. The operator may apply reasonable verification, fraud prevention, and account security checks before releasing funds or processing account balance activity.

Displayed balances may include different types of virtual currency or promotional balances, depending on how the platform is structured. If a balance error, payment issue, or system problem is identified, Roxy Moxy Casino may review and correct the account in a fair and reasonable way.

Bonus Rules Players Should Review Carefully

From time to time, Roxy Moxy Casino may offer welcome promotions, purchase offers, daily login rewards, or other bonus features. These bonus terms may include separate requirements in addition to the general site terms.

Promotions may be subject to conditions such as:

• age and location eligibility
• one offer per person, household, device, payment method, or IP address
• time limits for activation or use
• game restrictions
• playthrough requirements
• account verification before redemption
• limits tied to misuse, duplicate claims, or irregular activity

Based on currently published offer details, some promotions may be applied automatically. Examples include a no-deposit welcome offer, first purchase bonus tiers, and ongoing daily login rewards. Where Sweeps Coins are awarded, a 1x playthrough requirement may apply before redemption becomes available, and a minimum Sweeps Coins balance of 100 may be required for cash redemption. Offer availability may also be limited to eligible states.

Promotions can change, expire, be paused, or be removed at any time. Before taking part in any offer, you should review the specific terms attached to that promotion and any related conditions on the relevant page.

Game Access, Features, and Availability

Roxy Moxy Casino aims to provide access to its games and services across supported devices, including mobile use where available. However, game access may vary depending on your location, internet connection, browser, device compatibility, maintenance periods, software updates, or provider availability.

The platform may feature content from third-party game studios, including providers such as 3 Oaks, Betsoft, BGaming, Booming Games, Fugaso, Onlyplay, Peter & Sons, RubyPlay, and Spinomenal. Specific titles, categories, or features may be added, changed, restricted, or removed without prior notice.

Not all games, promotions, payment methods, or support features will always be available to every player at every moment.

Fair Play Matters

Use of the platform must be lawful, honest, and consistent with fair play. You agree not to misuse the website, promotions, account system, or game environment.

Prohibited behavior may include:

• using false, incomplete, or misleading information
• creating multiple accounts without permission
• engaging in fraud, collusion, or deceptive activity
• abusing chargebacks, payment disputes, or promotional offers
• attempting to manipulate games, bonuses, software, or redemption systems
• using bots, scripts, automation tools, or unauthorized software
• using the account on behalf of another person
• using the site for unlawful or abusive purposes, including spam or harassment

If the operator reasonably believes that misuse has taken place, it may investigate and take action under these platform rules.

When Roxy Moxy Casino May Limit or Close an Account

Roxy Moxy Casino reserves the right to refuse service, limit access, suspend promotions, hold transactions for review, restrict certain features, or close an account where it reasonably believes this is necessary.

This may happen, for example, if:

• verification remains incomplete
• the player appears to be underage or in a restricted location
• false information has been provided
• payment activity appears irregular
• bonus abuse or multi-accounting is suspected
• the site terms have been breached
• use of the platform creates legal, operational, or security concerns

Where appropriate, the casino may review the account before making a final decision. Any action taken will generally depend on the nature of the issue and the information available at the time.

Errors, Misprints, and Technical Problems

From time to time, the website or games may contain mistakes or experience technical problems. This can include incorrect balances, pricing or display errors, promotional misstatements, interrupted sessions, game malfunctions, or payment issues.

If an obvious error occurs, Roxy Moxy Casino may correct it and take reasonable steps to address any effect it had on the account, game result, bonus, or transaction. This may include adjusting balances, canceling an affected transaction, or reviewing a promotional credit that was applied incorrectly.

The operator does not accept responsibility for losses claimed to result solely from clear system mistakes, unsupported user settings, or interruptions beyond its reasonable control.

Responsible Gaming Comes First

Roxy Moxy Casino supports responsible gaming and expects players to treat play as entertainment, not as a way to make money. No game, promotion, or feature should be viewed as a guaranteed source of income or profit.

If the platform offers tools such as account limits, cooling-off options, or self-restriction measures, players are encouraged to use them where needed. If your play no longer feels manageable, it may be time to take a break or seek support.

Ownership of Website Content and Brand Materials

The Roxy Moxy Casino website, including its branding, text, graphics, design elements, logos, software components, and original materials, is owned by the operator or used under license from its partners and licensors.

You may use the website for personal, non-commercial purposes only. You may not copy, modify, republish, distribute, scrape, or commercially use site content without prior written permission from the rights holder.

Third-Party Games, Payments, and Service Providers

Some parts of the platform may rely on third-party providers. This can include game studios, payment processors, technical service partners, identity verification tools, and customer support systems.

Roxy Moxy Casino is not responsible for every delay, outage, or limitation caused by external providers. Certain services may be affected by their own operating conditions, maintenance schedules, technical faults, or availability limits.

Where third-party tools are used, players may still need to follow any relevant operating requirements that apply to that feature or service.

Limits on Liability

To the fullest extent allowed by applicable law, Roxy Moxy Casino is not liable for indirect, incidental, or consequential losses arising from use of the website or related services.

This includes, without limitation, issues connected to:

• internet or device failure
• user mistakes or unauthorized access caused by poor credential security
• unsupported hardware or software
• delayed or failed third-party services
• maintenance downtime
• force majeure events
• misuse of the platform
• temporary unavailability of games, promotions, or payment options

Nothing in these conditions of use is intended to remove rights that cannot legally be excluded under applicable law.

No Promise of Constant Availability

The website, games, and related services are provided on an “as is” and “as available” basis. Roxy Moxy Casino works to maintain a reliable platform, but uninterrupted access and error-free operation cannot always be guaranteed.

There may be periods when some parts of the service are unavailable due to maintenance, updates, technical failures, provider changes, or events outside the operator’s control. Access can also vary by device, browser, payment method, or location.

Updates to These Terms

Roxy Moxy Casino may update these terms and conditions from time to time to reflect service changes, legal updates, operational needs, or improvements to how the platform works.

The latest version published on the website will apply from the date it is posted, unless a different effective date is stated. Continued use of the platform after updated terms are posted means you accept the revised rules.

Players should review this page periodically to stay informed about the current service terms.

Other Policies You Should Read

These terms should be read together with any related policy or rule published on the site. Depending on the service you use, this may include the privacy policy, cookie policy, bonus terms, sweepstakes or promotional rules, responsible gaming materials, and identity verification or AML procedures.

Reading these related pages can help you understand how personal data is handled, how offers work, and what additional checks may apply to account use and redemptions.

Questions About These Rules?

If you have questions about these terms, your account, or how the platform works, you can contact Roxy Moxy Casino through its official support channels. Support is currently available through live chat and by email at support@roxymoxycasino.com.

Using the platform means accepting these terms as the ground rules for your website access, account activity, and gameplay. They are meant to create a clear, fair framework for everyone who uses Roxy Moxy Casino.